• +421 915 057 075
  • l29delfin@l29delfin.sk
Flight Reservation

Terms and Conditions

Article I

Introductory Provisions

1.1

These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the rights and obligations of the provider, L29 Delfin s.r.o., Kollárova 259/7, 962 31 Sliač, ID: 54683785, registered in the Commercial Register of the Banská Bystrica District Court, Section: Sro, File No. 43969/S (hereinafter referred to as the “Provider”), and the customer, who is an entrepreneur or consumer (hereinafter referred to as the “Customer”), who orders experience flights/aircraft rental services with an L-29 Delfín aircraft pilot via the website www.l29delfin.sk.

1.2

For the purposes of these GTC, the following terms are understood as:

  • Contracting Parties: The Provider and the Customer jointly;
  • Contracting Party: The Provider or the Customer individually;
  • Service: L-29 Delfín experience flights, including flights with the option of piloting under instructor supervision, provided by the Provider according to the offer published on the website www.l29delfin.sk;
  • Consumer: A natural person who, when concluding and fulfilling the contract, does not act within the scope of their business activity;
  • Entrepreneur: A person who, when concluding and fulfilling the contract, acts within the scope of their business activity. If the Customer provides their Company ID in the order process, they declare that they are acting as an entrepreneur;
  • Contract or contractual relationship: A legal relationship between the Provider and the Customer, which arises on the basis of a confirmed Service order – either electronically via the form on www.l29delfin.sk or by email communication;
  • Order: A completed and submitted electronic form or written inquiry that has been confirmed by the Provider;
  • Provider’s Website: www.l29delfin.sk;
  • Available Slot: An experience flight slot that is marked as available for booking on the website.

1.3

These GTC are binding for the Contracting Parties. In case of conflict between individual documents, the following order of precedence applies:

  • (i) Contract;
  • (ii) Individually confirmed date and flight conditions (in email or reservation);
  • (iii) These GTC.

1.4

The supervisory authority is the Slovak Trade Inspection, Bajkalská 21/A, P.O. BOX 5, 820 07 Bratislava 27, website: www.soi.sk.

1.5

The Service offer published on the website www.l29delfin.sk represents a non-binding catalog of provided services. The actual availability of a specific date or service will be confirmed by the Provider upon receipt of the Customer’s order or inquiry.

1.6

The Provider can be contacted using the following contact details:

  • (i) correspondence address: Kollárova 259/7, 962 31 Sliač
  • (ii) email: l29delfin@l29delfin.sk
  • (iii) phone: +421 915 057 075

Article II

Conclusion of Contract and Order Acceptance

2.1

A service provision contract between the Customer and the Provider arises in one of the following ways:

  • (i) based on a written contract signed by both contracting parties;
  • (ii) an experience flight can be ordered by filling out the online form on the provider’s website. The client chooses the flight date exclusively from the dates marked as “available”. Confirmation of the order by the provider establishes the service provision contract. The provider reserves the right to change dates for operational and safety reasons.
  • (iii) based on an email or written order explicitly confirmed by the Provider.

2.2

If the Provider does not confirm receipt of the order to the Customer according to point 2.1 (ii) or (iii), no contract is formed, and the Provider is not bound by the Customer’s proposal.

2.3

By checking the box “I have read the terms and conditions” in the electronic form and submitting it, the Customer confirms that they have read, understood, and unreservedly agree to these GTC and undertake to comply with them.

2.4

If the contract is concluded in writing or through an explicitly confirmed order, the Customer, by signing or sending the order, also confirms that they have read these GTC and agree to their wording.

2.5

By concluding the contract, these GTC become an integral part thereof and are binding for the contracting parties.

2.6.

If a client orders a service that includes piloting an aircraft under the supervision of a pilot/instructor, they will be informed about the scope of this option during the pre-flight briefing. The client undertakes to respect all instructions from the instructor. Failure to respect them may result in the client being deprived of piloting during the flight at any time and subsequently not being allowed to pilot again, without entitlement to a refund.

Article III

Price and Payment Terms

3.1

The price of individual services (experience flights) is listed with the specific offer on the website www.l29delfin.sk. In case of an individual request, the price may be determined by agreement. The prices of individual flights are final, including VAT.

3.2

The Customer is obliged to pay the service price no later than the day of its performance. An experience flight can only be booked after payment, unless the contracting parties agree otherwise. Payment can be made by bank transfer to the Provider’s account, via a payment gateway, or by other means specified in the order.

3.3

Payment is considered made on the day it is credited to the Provider’s account.

3.4

In case of delayed payment, the Provider has the right to withdraw from the contract and simultaneously refuse to provide the service.

3.5

The Provider will issue a tax document – an invoice – to the Customer, which may also be in electronic form. The Customer hereby agrees to the issuance and delivery of electronic invoices to the email address provided in the order. Consent can be revoked at any time.

3.6

The Provider reserves the right to unilaterally adjust service prices and publish them on the website. For already concluded contracts, the prices and conditions valid at the time of contract conclusion apply.

Article IV

Service Provision, Flight Realization Conditions, and Gift Vouchers

4.1

The Provider undertakes to ensure the ordered experience flight on the agreed date, in the agreed quality and scope, in accordance with the contract, these GTC, and the instructions provided on the website www.l29delfin.sk, as well as with the instructions provided in person before the flight.

4.2

The client is obliged to arrive at the agreed place on time, respect the instructions of the personnel, especially the pilot, and participate in the pre-flight briefing. During the flight, they must behave in a disciplined manner and must not be under the influence of alcohol, drugs, or medications affecting their ability to participate in the flight. Failure to comply with these conditions may lead to cancellation of participation without entitlement to compensation.

4.3

In the case of ordering a flight with the option of piloting under instructor supervision, the client is informed about the extent of this option during the briefing. Piloting is only possible if the pilot’s instructions are followed; violation of these instructions may lead to immediate termination of piloting.

4.4

The Provider reserves the right to change the date or location of the flight due to operational or safety reasons (e.g., adverse weather, technical malfunction, pilot’s health reasons). The client will be informed of the change at least 24 hours in advance by email or phone, and an alternative date will be offered. If the alternative date is not suitable for the client, they have the right to withdraw from the contract and request a refund of the paid amount.

4.5

The Provider is not responsible for force majeure events (e.g., extreme weather, natural disaster, airport outage, war conflict, pandemic, etc.). In such a case, the service date is postponed, and the client will be offered a new date without entitlement to compensation.

4.6

The client is obliged to provide true, complete, and up-to-date data necessary for booking and realizing the flight. In case of any changes, they are obliged to inform the Provider without delay.

4.7

Gift vouchers are valid for 12 months from the date of issue. If the client was unable to use the voucher for objective reasons, they may request an extension. The Provider decides on such a request individually, and its submission does not automatically entitle the client to an extension of validity.

4.8

The Provider has the right to refuse to provide service to a client who violates these conditions, does not cooperate, or endangers their own safety or the safety of others.

4.9

The basic obligations of the Provider include:

  • (i) proper and safe provision of the service on the agreed date, scope, and quality,
  • (ii) informing the client about flight conditions, service progress, and all important facts,
  • (iii) ensuring the technical capability of the aircraft and the professionalism of the personnel,
  • (iv) issuing relevant documents (e.g., flight completion certificate, if part of the service),
  • (v) the right to timely and full payment for the service.

4.10

The basic obligations of the client include:

  • (i) providing true, complete, and up-to-date information when ordering, and promptly notifying of any changes,
  • (ii) adhering to the terms of the contract, these GTC, and the Provider’s instructions both before and during the flight,
  • (iii) behaving in a manner that does not endanger themselves, other persons, or equipment,
  • (iv) paying the service price properly and on time,
  • (v) behaving in accordance with good morals and not damaging the Provider’s reputation.

Article V

Withdrawal from Contract, Cancellation Policy, and Complaints

5.1 Withdrawal from the contract by the consumer (within 14 days)

A Customer who is a consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of its conclusion, if the service has not yet been provided. Withdrawal can be sent in writing to the Provider’s registered office address or electronically to the email: l29delfin@l29delfin.sk. The consumer can use the form available on the Provider’s website – here.

If the client explicitly agrees to commence performance before the expiry of the 14-day period, they acknowledge that upon full provision of the service, they lose the right to withdraw. In the case of partial performance, a proportional part of the price will be charged.

5.2 Cancellation Policy (Reservation Cancellation)

The client has the right to cancel a reserved experience flight slot:

  • more than 72 hours before the scheduled date – no fee,
  • 24 to 72 hours before the date – 50% cancellation fee,
  • less than 24 hours before the date or without notice – 100% cancellation fee.
  • If the client does not plan to cancel the experience flight but wishes to reschedule it for any reason within less than 12 hours before the already scheduled flight, they are obliged to pay the Provider the costs of flight preparation in the amount of EUR 200, including VAT. In such a case, the Provider will promptly deliver an invoice for the stated amount to the client with a due date of 3 days.

The Provider reserves the right to waive the cancellation fee in justified cases.

5.3 Withdrawal from the contract for other reasons

Each contracting party also has the right to withdraw from the contract for reasons such as:

  • obstacles on the part of the other party that permanently prevent performance (e.g., force majeure),
  • serious breach of obligations by contract or these GTC (e.g., non-payment of price, non-attendance, inappropriate behavior),
  • inability to perform due to termination of activity or technical problems.

In case of withdrawal from the contract, the Provider is entitled to reimbursement of already incurred costs or a proportional part of the price according to the extent of the actually provided service. All financial claims can be mutually offset.

5.4 Complaints

If the client is not satisfied with the quality or scope of the provided service, they have the right to file a complaint:

  • in writing to the company’s registered office address,
  • or by email to: l29delfin@l29delfin.sk.

Complaints can be made immediately, no later than 2 years from the scheduled service date. The Provider will process the complaint within 30 days of its delivery.

In case of a justified complaint, the client is entitled to:

  • an alternative flight date, or
  • a reasonable discount on the service price.

IV. Personal Data Protection

The Provider processes clients’ personal data in accordance with the GDPR Regulation and Act No. 18/2018 Coll. Details on processing are provided in the document “Personal Data Protection Principles”, published on the website.

VII. Out-of-court Dispute Resolution

In the event that a dispute arises between the client and the provider that cannot be resolved by agreement, the client has the right to turn to an alternative dispute resolution entity.

Alternative Consumer Dispute Resolution

If the Customer – consumer is not satisfied with how the Provider handled their complaint, or if they believe that the Provider violated their consumer rights, they can contact the Provider with a request for redress.

If the Provider rejects this request or does not respond to it within 30 days from the date of its dispatch, the Customer – consumer has the right to submit a proposal for the initiation of alternative dispute resolution according to Act No. 391/2015 Coll. on alternative consumer dispute resolution and on amendments to certain acts.

The proposal can be submitted to the relevant alternative dispute resolution entity (e.g., the Slovak Trade Inspection), or electronically via the online dispute resolution platform (the ODR platform), available at:

👉 https://ec.europa.eu/consumers/odr

A list of authorized alternative dispute resolution entities is published on the website of the Ministry of Economy of the Slovak Republic:

👉 https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov

The submission of a proposal and the entire process of alternative dispute resolution is generally free of charge for the consumer, with each party bearing its own costs.

VIII. Final Provisions

These GTC come into effect on the date of their publication on the website www.l29delfin.sk. The Provider reserves the right to amend these conditions at any time. Legal relations not regulated by these GTC are governed by the legal system of the Slovak Republic.

Effective from: August 1, 2025